Terms and Conditions of Use

Effective as of 17/04/2024

For your convenience, we have provided an English translation of this page. This translation is for informational purposes only and is currently being updated. The definitive version of this page is the French version.

The present terms and conditions of use (hereafter referred to as "TCU") aim to legally frame the terms of availability of the site and the services by FEDERAGE SAS and to define the conditions of access and use of the services by the user (hereafter referred to as the "User").

These TCU are accessible on the site under the section "Terms and Conditions of Use".

Any registration or use of the site implies the User's acceptance without any reservation or restriction of these TCU. Upon registering on the site via email authentication, each user expressly accepts these TCU by finalizing the authentication process.

In case of non-acceptance of the TCU stipulated in this contract, the User must forego accessing the services offered by the site.

FEDERAGE SAS reserves the right to unilaterally modify the content of these TCU at any time.

Article 1: Legal Notice

The publication and direction of the website www.askbetina.com are managed by FEDERAGE SAS. Email address: contact@askbetina.com

The host of the site www.askbetina.com is OVH SAS, with its headquarters located at 2 rue Kellermann - 59100 Roubaix - France, phone number: +33 9 55 00 66 33.

Article 2: Access to the Site

The site www.askbetina.com provides users with the following services:

• Access to a knowledge base (veterinary, animal care and welfare)
• Instant and personalized advice for their pets
• Automated appointment scheduling and consultation follow-up with the intelligent assistant

The site is accessible from anywhere to any User with internet access. All costs incurred by the User to access the service (hardware, software, Internet connection, etc.) are at their expense.

Article 3: Data Collection

The site ensures the User a collection and processing of personal information respecting privacy in accordance with Law No. 78-17 of January 6, 1978, relating to data, files, and freedoms, amended by Law No. 2018-493 of June 20, 2018, and the General Data Protection Regulation of April 27, 2016.

The personal data collected as part of the activities of FEDERAGE SAS are as follows:

• User's email address during their first connection to the site www.askbetina.com
• Documents, files, or any other information that the user chooses to upload or share on the site www.askbetina.com
• Search terms entered by the user when using internal search tools.

The collection and processing of this data serve the following purposes:

• Identification and authentication: to ensure a secure and personalized use of the services of the site www.askbetina.com, it is imperative to be able to identify and authenticate users through Betina's services.
• Specific offers and services: collecting information provides tailored and personalized access to Betina's services.
• Security: to ensure the security of the site, prevent fraud, and protect Users, it is sometimes necessary to collect and analyze usage data to detect and address suspicious activities.
• Use of analytics software: analytics software is used to analyze and measure activity on the site www.askbetina.com, ensuring that no cookies are deposited on Users' devices during this collection of information.

Under the Data Protection Act of January 6, 1978, the User has the right to access, rectify, delete, and oppose their personal data. The User exercises this right via email at contact@askbetina.com.

Article 4: Intellectual Property

The trademarks, logos, signs, as well as all the content of the site (texts, images, sounds, etc.) are protected by the Intellectual Property Code and more specifically by copyright.

Article 5: Liability

FEDERAGE SAS does not guarantee that the services, which are subject to continuous improvement in performance as part of a quality approach, are free from errors, faults, or bugs.

FEDERAGE SAS also incurs no liability for external content that enables the use of the services.

Furthermore, in the event of possible liability based on an obligation of means, FEDERAGE SAS does not guarantee the User the absence of errors and omissions in the responses provided by its artificial intelligence.

Therefore, the User will not have the possibility to pursue FEDERAGE SAS regarding the relevance and quality of the responses provided.

Article 6: Hyperlinks

Hyperlinks may be present on the site. The User is informed that by clicking on these links, they will leave the site www.askbetina.com Betina has no control over the web pages to which these links lead and can in no way be held responsible for their content.

Article 7: Cookies

When the user navigates on the site www.askbetina.com, the following data are automatically collected:

• the type of browser and version;
• the operating system;
• the pages visited;
• the duration of the visit;
• the source of traffic;
• screen resolution;
• geographic location (approximate).

It is important to emphasize that this data is collected anonymously and cannot be used to identify an individual. They are used solely to improve the user experience and optimize the website. Thus, the collection does not require the deposition of cookies on the client's browser.

The cookies used on the site www.askbetina.com are solely for authentication purposes. According to the General Data Protection Regulation (GDPR), these essential cookies for the proper functioning and security of the site are not subject to express acceptance by the User. No other cookies, whether for tracking or advertising purposes, are used on our platform.

Article 8: Duration of the Contract

This contract is valid for an indefinite duration. The beginning of the use of the services of the site marks the application of the contract with respect to the User.

Article 9: Applicable Law and Jurisdiction

These General Terms and Conditions of Use are subject to the application of French law. In case of a dispute not resolved amicably between the User and the Publisher, the French courts are competent to settle the dispute.

These general terms and conditions of use were edited on 17/04/2024.